Terms & Conditions
Before booking a IOW Festival transfer with Urban Truant, please ensure you are happy with our Terms and Conditions and contact us immediately should you have any queries whatsoever.
Online Booking Terms for www.iowribtransfers.co.uk, a website owned and managed by Urban Truant.
Please read these online booking terms carefully. You will be asked to expressly agree to these online booking terms during the Rib Transfer booking process on our website.
In these online booking terms, “we” means Urban Truant (and “us” and “our” will be construed accordingly); and “you” means our customer or potential customer under these online booking terms (and “your” will be construed accordingly).
(3) Booking Process
The advertising of RIB Transfer on our website constitutes an “invitation to treat”; and your submission of a booking request for a Rib Transfer constitutes a contractual offer. No contract will come into force between you and us unless and until we accept your order in accordance with the procedure detailed below. In order to enter into a contract to travel by our RIB Transfer, you will need to take the following steps: (i) you must select the relevant RIB Transfer, and then proceed to the checkout; (ii) you must confirm your order and your consent to these online booking terms; (iii) you will be transferred to the payment page, and Sage Pay will handle your payment; (iv) we will then send you an initial acknowledgement; and (v) once we have checked whether we are able to meet your booking request, we will either send you a booking confirmation (at which point your booking will become a binding contract) or we will confirm by email that we are unable to meet your booking request.”) We will not file a copy of these online booking terms specifically in relation to your booking. We may update the version of these online booking terms on the website from time to time, and we do not guarantee that the version you have agreed to will remain accessible. We therefore recommend that you download, print and retain a copy of these online booking terms for your records. The only language in which we provide these online booking terms is English.
(4) The RIB Transfer
UT – Urban Truant “Charterer” – includes all or any of the members of the charter party participating in a RIB Transfer
Rigid Inflatable Boat - is referred to as a "RIB"
“Skipper” – the driver of the UT RIB
4.2 Time of Travel
At point of booking, Charterers will identify the transfer time for outbound and inbound journeys. If the Charterer wishes to change this time and there is an available alternative slot, UT will endeavour to meet the Charterer's requests. There will be a £5.00 fee for all changes to bookings to cover administration costs. If the Charterer does not arrive at the check in area or vessel at the pre allocated time the client will forfeit their right to travel. All efforts will be made by UT to find an alternative slot for the Charterer to travel but this cannot be guaranteed.
Children are welcome on the transfers and UT has a range of lifejacket sizes. However, for high speed experiences UT recommends that children need to be at least 1.25 metres tall (around 4 feet) to enjoy the experience. Please call for advice.
Charterers with special medical conditions should check that their GP considers them safe to take part and advise UT of any such condition when booking. Necessary medication should be bought on the charter. High speed RIB transfers are not suitable for anyone who is pregnant or suffering from back, knee or neck problems. Any member of the Charter party who is unsure whether this trip is suitable for them should contact UT immediately.
4.5 Skippers Decisions
All Charterers will accept all instructions and decisions given to them by the Skipper at all times whilst on board the vessel or ashore, for the duration of the charter. If for whatever reason a Charterer does not accept an order from the Skipper, whether the Charterer considers it to be reasonable or not, the Charterer shall be considered to be in breach of these Terms and Conditions. The Skipper shall take any action he considers fit for the well-being of the vessel and crew. If the Charterer is placed ashore at the nearest port, no liability whatsoever shall attach to UT. Neither shall the Charterer have any redress for any expense or unused portion or the fee against the Skipper or UT as a result of any actions taken by the skipper.
4.6 Replacement Vessel
If UT changes vessels, due to any vessel becoming unavailable for any reason, this in no way affects the validity of the booking or the terms and conditions stated herein which remains. UT will endeavour to replace the vessel with another vessel of a similar standard.
4.7 Vessel Insurance
The boats are fully insured for charter and meet the required standards set by the Maritime Coastguard Agency.
No liability is accepted for any Charterers’ vehicle/property whilst parked at the marina. No liability is accepted for Charterers whilst on UT premises, property, pontoons or vessels other than in respect of death or personal injury caused directly by the negligence of UT. All Charterers take part in any charter at their own risk.
(5) Price and Payment
Prices for RIB Transfers are quoted on our website. However, it is always possible that some of the prices on the website may be incorrect. We will verify prices as part of our online booking procedures so that RIB Transfers correct price will be stated when you pay for the event. Payment must be made in full upon the submission of your booking request. We may / cancel the contract between us if the price is not received from you in full in cleared funds. The prices on the website include all value added taxes (where applicable). Payment must be made by credit or debit card. Prices are liable to change at any time, but changes will not affect contracts which have come into force.
We warrant that the services provided under these online booking terms will be provided with reasonable skill and care. You warrant and represent to us that: (a) you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these online booking terms; (b) the information provided in or in connection with your booking request is accurate and complete; (c) you will be able to attend the Rib Transfer at the time and in the place advertised; (d) you meet the pre-requisites and qualification criteria for attending the RIB Transfer. (e) you are at least 16 years of age.
(7) Venues and Dates
Where we have a valid reason to do so, we may change RIB Transfer times and venues by giving reasonable notice of the change to you.
(8) Your Rights of Cancellation
Without prejudice to the statutory right of cancellation detailed in Section , you may cancel a RIB Transfer booking: (a) at least 60 days before RIB Transfer is due to begin (in which case you will be entitled to a full refund of the amount paid); (b) between 60 and 29 days before RIB Transfer is due to begin (in which case you will be entitled to a refund of 50% of the amount paid); (c) between 28 and 1 days before the RIB Transfer is due to begin (in which case you will be entitled to a refund of 0% of the amount paid). If you cancel fail to attend a RIB Transfer, no refund will be given. In order to cancel a contract on this basis, you must inform us by writing to [the address set out in Section  of these online booking terms]. Your notice of cancellation must be actually received by us on or before the relevant date set out above.
(9) Consumer Rights
If you are a consumer, any statutory rights which you have, which cannot be excluded or limited, will not be affected by these online booking terms.
If you cancel a contract and are entitled to a refund, we will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation.
(12) Limitations and Exclusions of Liability
Nothing in the online booking terms will: (a) limit or exclude the liability of a party for death or personal injury resulting from negligence; (b) limit or exclude the liability of a party for fraud or fraudulent misrepresentation by that party; (c) limit any liability of a party in any way that is not permitted under applicable law; or (d) exclude any liability of a party that may not be excluded under applicable law. If you are a consumer, any statutory rights which you have, which cannot be excluded or limited, will not be affected by the online booking terms. The limitations and exclusions of liability set out in this Section [and elsewhere in the online booking terms]: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the online booking terms or in relation to the subject matter of the online booking terms, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty. We will not be liable to you in respect of any losses arising out of a force majeure event. If you are a business customer, we will not be liable to you in respect of any special, indirect or consequential loss or damage.
(13) Force Majeure
In this Section and Section , “force majeure event” means any event which is beyond our reasonable control. Where a force majeure event gives rise to a failure or delay in us performing our obligations under these terms and conditions, those obligations will be suspended for the duration of the force majeure event.
(14) Business Customer Indemnity
This Section  applies if and only if you contract with us under these online booking terms in the course of a business. You hereby indemnify us and undertake to keep us indemnified against all and any liabilities, losses, damages, expenses and costs (including legal expenses and amounts paid in settlement of any demand, action or claim) arising, directly or indirectly, out of a breach by you of any of your obligations under these online booking terms.
(15) General Terms
(16) About Us
Our full name is Urban Truant. Our registered office is Urban Truant, Unit 14 The Boatyard, Swanwick Marina, Swanwick. SO31 1ZL. Our company registration number is 7784366 Our email address is email@example.com Our VAT number is 129683187
Urban Truant is a trading name for RGWL ltd.& Conditions